HPU:Switchboard | Email server for H7 down?

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JUL 18

Email server for H7 down?

started by Jul 18th, 2004 in Reseller Support and Discussion

created Jul 18th, 2004 by

Hi,

I have a reseller package and am hosted on H7. I notice that, every once in a while, my hosted accounts have trouble with sending/receiving emails/loging into webmail. This upsets my clients and is a concern to me as they may change the provider (loss of biz to me).

Most of the time it happens, I think, during the nite in UK, daytime in my country. The first thing that the clients see when they come to work at 9am here is that their emails are not working and I start off the day with a barrage of phone calls from irate clients!

I have just sent an email regarding this to Support (ticket: #JKY-27253-477).

Hope this prob can be rectified soon.

Can HPU explain why this keeps happening?

created Jul 18th, 2004 by

Me again.

No reply from Support as yet.

All my client's emails have been down for about 9 hours now (since about 5am). It's 2:30pm here in Singapore.

I hope when Support replies, it's not one of those "everything is ok now". This is not good for business or peace of mind!

created Jul 19th, 2004 by

2 and half hours have passed since my last post and still no response from support.

This is really bad ... :(

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