HPU:Switchboard - All New Discussions

H21 moves to H23

2008-05-05T01:17:00-07:00

Hello,

We have moved our old h21 server to a brand new server called h23. Everything on the server should be the same. If you have any concerns or issue please put in a support ticket and our support techs will assist you.

Thank You, HPU Support

phpBB 3 - permission problems

2008-07-27T05:21:41-07:00

has anyone else had problems getting phpBB3 installed? for some reason, no matter what I try, I get FORBIDDER and Permission errors all over the place.

Any help?

Thanks!

I can not log to my account to manage domains

2008-06-23T11:24:10-07:00

Dear Sir;

I have a problem, I have a login name as "PALVEST" but i could not remeber the password, when i tried to retrieve the passowrd i found out that my emails under domain palvest.com dont work because the hosting with other vendor have expired. and now i can not even change the DNS for my domain to change the hosting. How on earth can i login to my account to manage the domains i have, it is very urgently i log in anad manage www.kanaancoffee.com

PLZ HELP

forbidden error on e107 prefs.php

2008-06-07T18:37:59-07:00

hello, i cannot change the site preferences of my e107 site, it gives me a error every time i try "Forbidden You do not have permission to access this document." on /e107admin/prefs.php i tried chmodding it to 777 but the result was the same. in some forums they say that it is a problem with modsecurity. what should i do?

Problem ModSecurity

2008-06-07T05:27:28-07:00

I had to open a topic here instead of opening a ticket in the stand because when trying to open a ticket is showing the following error message:

An 403 Error Occured! Sorry, but this page is not currently available to the public! Please check out the HomepageUniverse frontpage to find the page you are looking for.

I'm having problems because the site visitors http://www.reloadeddownloads.fgbhost.info/forum2/ are not able to access my site. According to the logs of error, the problem is the url of the site of reference that contains the string m2/ and so the server is so ModSecurity these visitors as potential malware. Let us change this rule of ModSecurity as this is bringing me all the visitors problems with this site.

Message in the log: [Fri Jun 06 21:57:31 2008] [error] [client 200.101.88.201] ModSecurity: [file "/etc/httpd/modsecurity.d/10aslantimalware.conf"] [line "57"] [id "360004"] [rev "2"] [msg "Suspicious Blacklist Malware Site in Referral"] [severity "CRITICAL"] Access denied with code 403 (phase 2). Matched phrase "m2/" at REQUESTHEADERS:Referer. [hostname "www.topinho.com"] [uri "/button.php"] [uniqueid "anxLukgl1DMAABAB1mMAAAAy"]

dns zone record for url forwarding

2008-05-20T13:46:34-07:00

From homepageuniverse support: "For your domain forwarding to work you need to change your DNS servers to point to our DNS servers, which are ns.homepagenames.net and ns2.homepageuniverse.net. Once you do that you can click on the domain name in your Domain Portfolio to manage it. Then click on DNS Zone records and create an "A" record and point it to 72.37.212.237 . Also, make sure your Forwarding domain is entered under forwarding."

H16 moves to H24

2008-05-05T22:20:54-07:00

Hello,

We have moved our old H16 server to a brand new server called H24. Everything on the server should be the same. If you have any concerns or issues please put in a support ticket and our support techs will assist you.

Thank You, HPU Support

H21 HTTP Connection Issues

2008-04-12T19:01:49-07:00

Hello,

We are experiencing issues with the Web server on H21. This only affects websites and web files including ftp and Plesk Control Panel access. All Email and SQL services are currently running normally. Please check back soon for any further information that will be reported by our engineers. Please update or create a ticket if you are still having issues once this has been resolved. In the meantime, please check back soon for any further information that will be reported by our engineers. We appreciate your patience and apologize for the inconvenience.

Thank You, HPU Support Team

DNS Name Server IP Changes

2008-01-12T01:30:23-07:00

Hello,

We are starting our move to new DNS servers. If you have custom DNS Name Servers created for your domain and are pointing those to our DNS server IP's please update them at this time. If you have a DNS Name Servers that points to IP 216.127.78.156 please change it so it points to 72.37.212.253. If you have a DNS Name Servers that points to IP 72.36.209.146 please change it so it points to 72.37.212.254. If you have any questions about this please feel free to create a support ticket.

HomePageUniverse.com Support

H10 Server Migration

2007-09-01T07:16:54-07:00

Hello,

We will be migrating our web server (h10.plesklogin.net) to a new server at 12:00 PM tomorrow. The migration might take couple of days. This might slow and take your sites down while it is running the migration. Please don't make any file changes during the migration. We will be contacting you once the migration is complete. You can also see this posting on our blog at http://switchboard.homepageuniverse.com. If you have any questions or issues after the migration you can contact our live chat or create a support ticket.