Hello,

We had communicated to all clients about what was going on with the server. If you have individual concerns please open up a ticket and we will address it ASAP.

Thank You, HPU Support

7 hours later I get a response that they are moving me to another server and changed the status of my ticket to in progress with no estimate of when the site will be back up.

I do care if I paid for a whole year and won't get my money back. But If Im am losing maney because clients and prospects can;t access the site, how foolish am I if I don't move. Other ISP's do proportionate rebates, but not this one apparently. They wanted me to move my other domain from ProNetHosting to HPU. Not a chance!

The availability and service response is unacceptable. I will be slowly moving my domains to another ISP.

Well Here it is May 2nd and H21 is messed up again...No status updated here....and no response to the 800 number phone (they are too busy)...No response to a ticket....No one can get to my webiste and it goes directly to the Plesk login screen (?????). This server has been consistently slow in response time. Continually have to republish website because FrontPage files keep disappearing.

I'm starting to look for a new ISP...

WTF is going on...... you guys are suppose to provide support, my site has been down for the past 6 hrs.... and counting....

I am still having website access problems for blazinphotography.com please help

UPDATE - Engineers have worked really hard to recover web files. Disaster recover procedures have been taken to bring back what ever file we could. If you are still having issues with your website please contact us on individual basis through live chat or our ticketing system. Also, you can always try to re-uppload your site and that should fix it. Remember this is only for web files. Nothing else was affected.

Thank You, HPU Support Team

Hello,

We are experiencing issues with the Web server on H21. This only affects websites and web files including ftp and Plesk Control Panel access. All Email and SQL services are currently running normally. Please check back soon for any further information that will be reported by our engineers. Please update or create a ticket if you are still having issues once this has been resolved. In the meantime, please check back soon for any further information that will be reported by our engineers. We appreciate your patience and apologize for the inconvenience.

Thank You, HPU Support Team

you rarely use the blog to announce your news. and you decided to use it now , and not sending emails to your clients , telling them about this important change. why some clients received email notifications about this DNS changing while i didn't. my site are down now , and i've been trying to contact your 24/7 support team , and for the last 12 hours i heard nothing from them the last smart thing they said to me , was to change the dns for each of my domain to the original DNS , why should i change 120 domains DNS ? just becuase you didn't let me know about this issue. since i'm paying for the Reseller package, i have a customized DNS, i have made the changes as required and still i can't access my sites, your Support said that they didn't change the IP addresses for the DNS when i asked , but the truth is that you did. i have made everything as required , and now it's your turn to make my site online and running, do what it takes. i should have my sites running very very soon.

If you are not a technician, they use to know what to answer to you when you ask and how. We have a couple of reseller packages here.

Please watch their servers' status on http://www.homepageuniverse.com clicking on the upper 'Status/Uptime' link.

LP

Yes, we have surely. It was a new Cisco firewall setup time on all of HPU's servers, but HPU have had issues with it for a short period of time.

That is what you might experience then.

LP