UPDATE - Engineers have worked really hard to recover web files. Disaster recover procedures have been taken to bring back what ever file we could. If you are still having issues with your website please contact us on individual basis through live chat or our ticketing system. Also, you can always try to re-uppload your site and that should fix it. Remember this is only for web files. Nothing else was affected.

Thank You, HPU Support Team

UPDATE - Engineers have restored FTP and webmail services at this time. This means all services are up and operational at this time. If you are still having issues with your website please contact us on individual basis through live chat or our ticketing system.

Thank You, HPU Support Team

I am still having website access problems for blazinphotography.com please help

Hello, Please open up a support ticket or come live chat. You can even call us for your individual case.

Thank You, HPU Admin

Well Here it is May 2nd and H21 is messed up again...No status updated here....and no response to the 800 number phone (they are too busy)...No response to a ticket....No one can get to my webiste and it goes directly to the Plesk login screen (?????). This server has been consistently slow in response time. Continually have to republish website because FrontPage files keep disappearing.

I'm starting to look for a new ISP...

What the hell has happened to HPU?

I've been a client for 3 years and now everything here has gone down the drain. And after putting up with paying for error pages again and again, plus having my sites completely deleted, I decided it's time I take my sites to someone else. So I open a ticket and tell them that I'm going to be moving and kindly ask for a refund for the last 9 months I will not be using (Seeing how I just renewed only a couple months ago). I am informed that they will not refund my money but offer to move them to another server, again. I'm on like my second or third server already. I lost count.

Well, the next morning it looks as though both my sites have been deleted. I see here that I'm not the only one so that makes me feel a tiny bit better but this is what we're paying for. As soon as I get the money, I'm moving to Hostmonster.

7 hours later I get a response that they are moving me to another server and changed the status of my ticket to in progress with no estimate of when the site will be back up.

I do care if I paid for a whole year and won't get my money back. But If Im am losing maney because clients and prospects can;t access the site, how foolish am I if I don't move. Other ISP's do proportionate rebates, but not this one apparently. They wanted me to move my other domain from ProNetHosting to HPU. Not a chance!

The availability and service response is unacceptable. I will be slowly moving my domains to another ISP.

Hello,

We had communicated to all clients about what was going on with the server. If you have individual concerns please open up a ticket and we will address it ASAP.

Thank You, HPU Support