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HPU:Switchboard
The official Blog and discussion Forums for the number one hosting provider HomepageUniverse
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Hello,
We are starting our move to new DNS servers. If you have custom DNS Name Servers created for your domain and are pointing those to our DNS server IP's please update them at this time. If you have a DNS Name Servers that points to IP 216.127.78.156 please change it so it points to 72.37.212.253. If you have a DNS Name Servers that points to IP 72.36.209.146 please change it so it points to 72.37.212.254. If you have any questions about this please feel free to create a support ticket.
HomePageUniverse.com Support
you rarely use the blog to announce your news. and you decided to use it now , and not sending emails to your clients , telling them about this important change. why some clients received email notifications about this DNS changing while i didn't. my site are down now , and i've been trying to contact your 24/7 support team , and for the last 12 hours i heard nothing from them the last smart thing they said to me , was to change the dns for each of my domain to the original DNS , why should i change 120 domains DNS ? just becuase you didn't let me know about this issue. since i'm paying for the Reseller package, i have a customized DNS, i have made the changes as required and still i can't access my sites, your Support said that they didn't change the IP addresses for the DNS when i asked , but the truth is that you did. i have made everything as required , and now it's your turn to make my site online and running, do what it takes. i should have my sites running very very soon.
We had infomed all clients through email and this blog. And you were informed that if you have custom DNS server to change the IP's to the new ones.